This policy explains how OudSpot handles returns, refunds, exchanges, and related shipping responsibilities.
Returns
- Due to the nature of perfume oils, we cannot accept returns for hygiene reasons.
- If you encounter any issues within 3 days of receiving your order, please contact us with a clear explanation of your concern, and we will work with you to resolve it to the best of our ability.
- If a product has a manufacturer defect, it can be returned or replaced even if the packaging has been opened.
Refunds
- An email notification will be sent once the returned item is received and inspected.
- Refunds are approved or rejected based on the condition of the item.
- Approved refunds will be automatically applied to the original method of payment within a certain number of days.
Exchanges
- Only defective or damaged items are eligible for exchange.
- A receipt or proof of purchase is required to complete an exchange.
- Items must be in good condition, unused, and in their original packaging.
- Email us at oudspot@hotmail.com to initiate an exchange.
Return Shipping
- Customers are responsible for their own shipping costs when returning items.
- Shipping costs are non-refundable.
- Returned items should be sent using a trackable shipping service or with shipping insurance to help ensure delivery.
- Delivery time for exchanged products may vary based on location.
Delivery Responsibility
After photo evidence confirms delivery to the designated porch or address, the customer assumes full responsibility for the package, including any subsequent issues or damages, under the assumption of having adequate insurance coverage.